Win them, delight them, keep them. Take on the competition with a customer strategy that counts.
About this event
The world of business has changed and in 2021 customers now consider brand experience as important as price, product and service when making purchase decisions. Too many companies, however, are missing a trick and not using what they know about their customers to make insightful data-driven decisions.
Delighting them at every interaction makes them feel valued, wanted and more likely to be an advocate for your brand.
Helena Hill, user and customer experience consultant and strategist, will lead you through an intense bootcamp comprising of four 2.5 hour sessions over two weeks, where you'll learn:
how to identify your customers
find out what they really want from you and
understand how you can serve them better at each stage of the customer and client experience.
Ideal for both ambitious, growth focussed B2B and B2C companies, you will leave the course with a range of actionable and impactful ideas and tools to help transform customer relationships and drive positive change.
How is the event delivered?
Through a number of virtual workshops, attendees will have the opportunity to take advantage of peer to peer learning as well as network with other businesses.
· Workshop 1 – Monday 5th July - 09:30 - 12:00
· Workshop 2 – Wednesday 7th July - 09:30 - 12:00
· Workshop 3 – Monday 12th July - 09:30 - 12:00
· Workshop 4 – Wednesday 14th July - 09:30 - 12:00
Businesses who are located within
About Helena Hill
Helena Hill is a user experience and service design consultant with expertise in digital transformation, customer and user-centric strategy, user interface design and information architecture.
She also has an excellent track record of helping internal UX and service design advocates embed a user-centred approach into large organisations.
UX and service design training is a core area of work for Helena. She regularly delivers in-house corporate workshops and training courses for ambitious and growth-focussed start-ups, SMEs and global companies.
She is currently writing a book on how to Embed Experience Design in Large Organisations (including how to get buy-in from those with the purse strings!)
Supply Chain North East brings together four key partners to work with over 800 businesses through to 2021, supporting them to identify opportunities in new and existing markets. An integral part of the North East Strategic Economic Plan, that has a vision to create 100,000 more and better jobs between 2014 and 2024. Supply Chain North East is delivered across the region by RTC North, Generator, North East Automotive Alliance (NEAA) and North East Process Industry Cluster (NEPIC).
Supply Chain North East is a multimillion programme aimed at revolutionising the way SMEs diversify their offering and embrace new markets. The programme has received more than £3m of funding from the England European Regional Development Fund, which is part of the European Structural and Investment Funds Growth Programme 2014-2020.